Archive: January 2011


  • January 31, 2011

Touchstone Events: the Jet Engines of Change

The original touchstone was basanite, a smooth, black stone used to test the quality of gold and silver. It was rubbed across the precious metal, and the authenticity could be …

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  • January 24, 2011

Addressing Logjams Quickly

The nineteenth-century logging industry in the United States reshaped the landscape, provided income for tens of thousands of workers, and was a significant source of economic resources in a difficult …

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  • January 17, 2011

Pushing the Envelope

For every act there is an accepted set of limits. If you stay inside them it is considered safe.  Pushing the outside of the envelope tests those limits, finding out …

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  • January 10, 2011

MultiScope Strategy

Wouldn’t it be cool if you could tell which opportunities lead to long term success and which don’t? It’s hard in today’s complex world, with competing demands, multiple stakeholders, and …

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  • January 3, 2011

Driving Growth Strategy 3 of

In the last three issues I shared the opportunity window that occurs when customer satisfaction drops. This window of opportunity opens because (a) people want things to be different than …

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