Archive: July 2011

  • July 25, 2011

Talking to the Front Line

While writing my bestseller, Getting Change Right, I had a conversation with my former boss, Jim Wolfensohn. Jim  began his work as president of the World Bank with an ambitious …

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  • July 16, 2011

The Soft Stuff is the Hard Stuff

In 1999 I was Communications Manager for a large scale, global initiative at the World Bank. We were gutting over 100 disconnected systems and replacing them with a single real-time …

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  • July 11, 2011

Phase Change

In thermodynamics a phase transition marks the shift from one state to another. As energy in the system increases, the enthalpy, the states move through the progression outlined to the …

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  • July 4, 2011


The keystone is a wedge-shaped stone at the very top of an arch. It was the last piece to be placed in the construction and completes the curved structure. The …

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