Archive: April 2012


  • April 30, 2012

Building Psychological Strength

To succeed in a turbulent environment you need a robust psychology. This is where many fall short. They clutch when they could reach. When faced with calamity they set their …

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  • April 23, 2012

Build Response Speed into Customer Experience

One way to ensure that your enterprise is nimble and capable of reacting effectively is to intentionally develop the skills to respond quickly to customer need. Here are three activities …

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  • April 16, 2012

Go to Your Dojo

In ordinary parlance, a dojo is a place where martial artists convene to work out, train, and hold contests. But, literally translated it is Japanese for the location of the …

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  • April 9, 2012

Value is the Holy Grail

The Holy Grail is a sacred object in religion and literature. It derives its power direct from the divine. In some traditions it is said to be the cup Christ …

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  • April 2, 2012

4 Building Blocks for Innovation: Latent, More, Better, and New

Because there are always at least two parties involved, value always has at least two faces, one for each. The fact is that usually there are more than two. Just …

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