• December 1, 2016

PROFESSIONAL ASSOCIATIONS: adapting to remain relevant in a digital age

Check out RACHEL BRAZIL’s article, PROFESSIONAL ASSOCIATIONS: Adapting to remain relevant in a digital age.   In a world where technology and social media allow individuals to gather information and network …

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  • November 2, 2015

Learning from LinkedIn

I teamed up with bestselling author and Membership Economy guru, Robbie Baxter, to write this article: Silicon Valley innovators are leveraging technology to build close, ongoing relationships with their customers …

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  • February 10, 2014

The Innovation Continuum

The reason membership organizations must focus on innovation is grounded in the fact that every business is now in the knowledge business. What was once a differentiating value proposition—that member …

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  • December 1, 2013

John Graham Identifies 3 Future Trends

John Graham identified three emerging trends impacting associations when I interviewed him at the inaugural gathering of CEOs focused on Association Transformation.  19 CEOs were in attendance to hear his …

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  • August 8, 2013

American College of Cardiology uses 21st century Business Savvy

People do not need or desire associations in the same ways they once did. They can network today in a myriad of venues, such as LinkedIn and Facebook to name …

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