Monday Morning Mojo

  • July 13, 2017

Marquee Customers with Bill Lee

Discussing “marquee customers” with Bill Lee, who runs the Center for Customer Engagement, and puts on the annual Summit on Customer Engagement.

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  • July 10, 2017

Special Moments

My daughter Ruchi celebrated her fifth grade promotion this week. When I was in fifth grade we didn’t have a “promotion.” It’s like a graduation, preparing the youngsters for sixth …

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  • July 3, 2017

Retracing Your Steps

My son, Gabe, and I are preparing for our annual father-son trip. This year, we will be in the American southwest. You can see our planned route above, starting in …

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  • June 26, 2017

Stepping Up

We all have times in our lives when we are called to do something we never would have chosen, some great turning or milestone that comes to us as a …

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  • June 19, 2017

Honor the Valor and Spirit of the Fallen

Many in my family served in the armed forces and the intelligence community. While I prefer other solutions to our greatest challenges I recognize there are times when nothing less …

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  • June 17, 2017


My son and I visited the V Bar V petroglyphs outside Sedona, Arizona, Saturday. The rock walls contained over 1,000 of these ancient pictures, many on top of each other. …

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  • June 12, 2017

At the Core

What is most important to you?  If you don’t know what you want, someone else will be happy to figure it out for you! My reflections have recently brought me …

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  • June 5, 2017


I grew up in the 60s. From 1960 to 1969  I was 0 to 10. During that time my dad, Bob Kahan, was  a young university professor. All of the …

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  • May 29, 2017

My Four Timelines

When I help CEOs lead change, there are four timelines I walk them through: Immediate Result – What will you do today? Now? Short-term Wins – What will be your …

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  • May 22, 2017


Fear is probably the chief inhibitor of great performance. It shows up in many ways for a wide variety of reasons. There are two important things to know about fear: …

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